The 10 Reports You Should be Running and Why They Matter
with Lou Barnholdt, Universal Storage Group

Data is the foundation of effective self storage management, but are you running the right reports, and more importantly, are you using them to drive success? This session will break down the 10 most essential reports that every facility operator should be reviewing on a daily, weekly, and monthly basis to optimize operations, boost revenue, and maintain a well-run facility.

How Automation and AI Are Transforming Self Storage
with Jennifer Barroqueiro, White Label Storage

The self storage industry is evolving, and automation is no longer just for large operators. With affordable, easy-to-use AI and automation tools, even small facilities can increase efficiency, reduce overhead, and improve customer retention. This session will provide actionable insights to help operators work smarter, not harder.

This session will explore how self storage operators can leverage automation and AI tools to streamline operations, enhance customer experience, maximize efficiency, and increase revenue. Attendees will learn practical, real-world solutions that small and mid-size operators can implement today to stay competitive and efficient. Key takeaways include:

• Automating repetitive tasks like lease management, payments, and tenant communication.
• Optimizing pricing strategies with AI-powered dynamic pricing tools.
• Enhancing security and access control with smart locks and AI surveillance.
• Using AI-driven customer support to reduce workload and improve response times.
• Automating lien auctions with AI tools for compliance and efficiency.
• Future trends in AI and automation, including predictive analytics, virtual leasing, and AI-powered facility monitoring.

Tradeshow and Reception

Celebrate the opening of the 2025 Northeast Storage EXPO with hors d'oeuvres and drinks in our expanded tradeshow hall. Take advantage of our full tradeshow hours to meet with every booth!

Late Night Happy Hour

Join us for our social event at Centrale in Fox Tower for drinks, networking, and a DJ! The first 100 to RSVP will receive two free drink tickets to be redeemed at the happy hour bar.

Registration and Breakfast

Enjoy a delicious breakfast buffet courtesy of our sponsors while catching up with your fellow attendees and exhibitors before the day's opening session.

Avoiding The Legal Curveballs of Self Storage
with Jeffrey Greenberger, Greenberger & Brewer, LLP

Self storage tenants throw a lot of curveballs at operators. Some are easy to hit, like a Damon Emerson pitch, others can set the operator up for a long and painful experience. Our presenter will ask the hard questions, such as do you have the right consent to send email notices and if so, how do you know when the occupant withdraws consent? Do you know who your actual occupant is and what if it is a business? How do you accept change of address from an occupant? And how do you avoid re-renting to someone you have already evicted or terminated? Along with many more... If you are ready for the curveballs, you can handle them. Learn how by attending this valuable session.

Roundtables

• Hosting Community Events at Your Facility - Jessica Johnson, StorSuite
• How Transitioning to Remote Management Can Benefit Your Bottom Line - Copper Storage Management
• Humans at the Helm: Leading Self Storage Marketing in the AI Age -The Storage Group
• Improve Your Facility to Impress Your Tenants - Janus International
• Lien on Me: Navigating Self Storage Lien Laws & Reducing Delinquencies - Late2Lien
• Maximizing Tenant Communication in Self Storage - XPS Solutions
• Rate Management without Raising Rents: Alternative Revenue Strategies - Universal Storage Group
• Security Challenges in Self Storage: Trends, Threats, and Solutions - Automated Security
• Tenant Insurance vs. Tenant Protection: What, Why, and How - Safestor and Tenant Property Protection
• The Customer Journey: Understanding the Value of Your Customer Experience - U-Haul Self Storage Affiliate Network
• Turning Empty Space into Profit Place - Elevate Structures
• Your 5-Star Facility: How to Get More Reviews - StoragePug

Cutting Costs in a Soft Market
with Josh Huff of Lighthouse Storage Solutions, Steve Lucas of The Storage Group, Steph May of Self Storage Maintenance, and moderated by Diane Cyr of All Purpose Storage

We will cover typical areas to cut costs and increase revenue as we navigate the current softened markets. Topics we'll cover include:

• Remote Management - How do you do it and what are the challenges? How can this work for your facility?
• Boots on the ground - If you don't have a manager on site every day, who cleans the units, overlocks customers, and verifies there are no sleepers or mischief happening on site? How often does someone need to be on site?
• Maintenance - Who is doing your maintenance? What things can you do yourself? Tips and tricks for the basics.
• Marketing - Take it into your own hands with free tools and best practices. Learn how to identify and track the right indicators for your own DIY marketing.
• Tenant Protection - Insurance is expensive! How can tenant protection save you money vs. insurance?
• Sales - Do you have a sales team, or are your managers just answering the phone? Key metrics for your sales team and how to promote teamwork alongside team competition.
• Technology - How online rental suites with advanced features are designed to maximize occupancy rates.